SpiceQMS for wholesale
Quality, information security and occupational safety with templates for ISO 9001, ISO 27001 and ISO 45001, in one management system.
The starting point
From goods receipt to delivery
Directive (EU) 2022/2555, known as NIS2, names food businesses active in wholesale. Annex 2 of the Austrian NISG 2026 also names wholesale of chemical substances and mixtures, under conditions of its own. Where such entities run a medium-sized or large enterprise, they count as important entities. If your company is covered, the NISG 2026 requires appropriate and proportionate risk-management measures. Whether your company is covered is best clarified case by case.
Trade, wholesale included, accounts for a considerable share of accidents at work in the EU. With your own warehouse and fleet, you feel the shortage of drivers and machine operators. Every forklift driver who is missing makes safe routines more important.
SpiceQMS supports you in managing quality, safety and suppliers in one system. Goods receipt, warehouse and delivery then follow the same rules. And inspections find all the evidence in one place.
ISO 9001, with security and occupational safety
SpiceQMS holds chapter templates for ISO 9001 and ISO 27001. Templates for ISO 45001 cover safety in the warehouse. Several standards run in parallel in one management system. Risks are classed as process, environmental, compliance, safety or strategic risk. Actions are created as tasks straight from the risk. The context of the organisation is recorded per management system.
- ISO 9001, ISO 27001 and ISO 45001
- Audit questions for each chapter of a standard
- Chapter structures only, not the full text of the standards
Suppliers
Evaluating suppliers instead of hoping
Supplier evaluations have a module of their own. The result can appear as a key figure on the dashboard. With SpiceCRM, supplier interactions and performance are on record.
Audits at suppliers run in the same system as internal audits. Report items are rated on a scale with colours and points. Each finding stays linked to the audit it came from.
If your company falls under the NISG 2026, its risk-management measures must at least include supply chain security. Audits and evaluations from SpiceQMS help to demonstrate this.
Purchasing sees which supplier delivers reliably. Contract talks then rest on facts, not on gut feeling. And suppliers know what matters to you.
Warehouse
Safety rounds in the warehouse
Inspections with reusable checklists cover occupational safety in the warehouse. An inspection runs from planned to closed. Their findings run like those from audits. Each item is rated as in order, observation or deviation.
Hazard pictograms can be included in output templates. With SpiceHCM, safety instruction is documented per person.
A blocked escape route is noticed before something happens. Safety becomes a routine, not a campaign. And new warehouse staff know the rules from day one.
Complaints with root cause
Complaints are recorded and assigned to the processes concerned. A root cause analysis can be started from the complaint. An effectiveness check confirms that the actions work. With SpiceCRM, customer complaints come in through the service desk. A recurring defect is recognised as such.
- Complaints assigned to processes
- Root cause analysis
- Effectiveness check
What changes
Quality along the whole supply chain
Suppliers, warehouse and complaints sit in one system. Key figures are calculated live, separately for each company. Management sees where quality suffers along the chain.
Processes are drawn in BPMN 2.0 and linked to documents and risks. Documents run with revisions and their own approval.
In SpiceQMS, you take risks through to an action and findings through to the effectiveness check. That also helps if your company falls under the NISG 2026.
Tell us where quality is decided in your supply chain. Together we start where the most complaints arise today.
Three products, one platform
What SpiceCRM and SpiceHCM add for wholesale
SpiceCRM, SpiceHCM and SpiceQMS run on the same platform. One licence for More opens all three, and anyone working in several is only billed once.
SpiceQMS: quality along the supply chain
Supplier evaluation, inspections and complaints run in one management system for ISO 9001, ISO 27001 and ISO 45001.
SpiceCRM: catalogue and service
With SpiceCRM, catalogue and customer service run on the same platform. In SpiceCRM, prices and customer knowledge sit on one data basis, across brands.
SpiceHCM: warehouse staff with evidence
With SpiceHCM, you keep your warehouse staff’s qualifications with validity dates. Training evidence comes from SpiceHCM, from the same data that audits use.
Talk to us.
What are you planning, and what is missing today? We reply personally and tell you plainly whether Spice is the right fit.
- You tell us what you have in mind.
- We get back to you personally by email.
- If you like, we show you Spice in a demonstration.
Prefer to talk directly? office@spicecrm.com+43 (1) 89083610