SpiceQMS for tourism
Hygiene and safety rounds with checklists, deviations with actions through to effectiveness, ISO 9001 in the same system.
The starting point
Standards that last through every season
Behind every overnight stay are processes that have to work. Accommodation in the EU counts guest nights in the billions. Tourism employs more people on temporary contracts and more young people than the economy as a whole.
Many posts in accommodation and food services stay open. Teams change, and guests still expect the same quality. What one season has learned should not be gone in the next.
SpiceQMS supports you in keeping standards in writing and in daily practice. Every new team member finds them in the same place.
ISO 9001 for hotels and tourism
SpiceQMS holds chapter templates for ISO 9001, and you add audit questions per chapter. Processes can be checklists or work instructions. You link processes to documents, risks and organisational units. You rate risks by impact and likelihood. System, process and product audits run in the same system.
- Findings and actions from new to effectiveness check
- System, process and product audits
- Chapter structures only, not the full text of the standards
Inspections
Hygiene and safety rounds with checklists
Inspections have their own module, for example for hygiene or occupational safety. Question sets are reusable checklists for every round. An inspection runs from planned to closed.
Results are in order, observation or deviation. A deviation becomes a finding with an action. The action runs through to the effectiveness check.
You build question sets for kitchen hygiene, for example, or for the hot water temperatures in the building. New staff learn the standards in the round itself. And every area, from the kitchen to the guest floors, follows the same routine.
Onboarding
Quickly ready to work, every season
Whoever starts new should work safely quickly. That takes instructions that are current and easy to find.
Work instructions are edited as Word documents in the browser. A process only becomes active after review and approval. Released versions are stored as PDF.
The interface is multilingual, and you translate field labels yourselves. Seasonal staff thus work in an interface they understand.
What experienced staff know is then in the instruction, not only in their heads.
Complaints and suppliers
Complaints are assigned to processes and checked for effectiveness. A complaint about breakfast thus becomes an improvement in the kitchen. Laundry, food, cleaning: a property depends on its suppliers. Supplier evaluations have a module of their own. In SpiceQMS, audits also run at suppliers, in the same system as internal audits. The dashboard can evaluate the supplier rating as a key figure.
- Complaints assigned to processes
- Dedicated module for supplier evaluations
- Supplier audits
What changes
Quality that stays when teams change
Standards no longer depend on who happens to be on shift. Key figures are calculated live from the system data. The quality dashboard shows the process map. Guests notice that the house runs the same way every season.
Audits find a house that works to its standards every day. And teams see what they have achieved. Several companies run in one system, with key figures per company.
Tell us how you keep standards across seasons today. Together we start with the checklist that matters most to you.
Three products, one platform
What SpiceCRM and SpiceHCM add for tourism
SpiceCRM, SpiceHCM and SpiceQMS run on the same platform. One licence for More opens all three, and anyone working in several is only billed once.
SpiceQMS: standards with evidence
Inspections, complaints and supplier evaluations run in one system, through to effectiveness.
SpiceCRM: the voice of the guests
With SpiceCRM, you gather guest feedback in questionnaires with rating scales and free text. In SpiceCRM, Net Promoter Score and satisfaction score are among the question types.
SpiceHCM: trained for every season
With SpiceHCM, training runs from request to completion. Position profiles in SpiceHCM show the required competences.
Talk to us.
What are you planning, and what is missing today? We reply personally and tell you plainly whether Spice is the right fit.
- You tell us what you have in mind.
- We get back to you personally by email.
- If you like, we show you Spice in a demonstration.
Prefer to talk directly? office@spicecrm.com+43 (1) 89083610