SpiceQMS for media
Editorial independence, quality and information security in one management system, with evidence that stays current.
The starting point
Transparency that stays current
Regulation (EU) 2024/1083, the European Media Freedom Act, applies to media services in the Union. It requires providers to disclose information such as their name, contact details and ownership. Those who provide news and current affairs content must also take measures for the independence of editorial decisions.
Such information becomes outdated as soon as ownership, management or the editorial statute change. What is needed, therefore, is not a one-off text but a controlled, current version.
For this, SpiceQMS manages documents, audits and measures in one system.
Controlled documents with approval
You manage the editorial statute, guidelines and disclosures as documents with a life cycle from draft through review to approval. You can select several reviewers and approvers, and a deputy steps in during holidays and sick leave. Documents and their revisions can run in workflows. So it is always clear which version applies and who approved it.
- Life cycle with approval
- Several reviewers and approvers
- Revisions in the workflow
- Deputies during absence
Complaints and corrections
From complaint to measure
Complaints from readers and requests for corrections to articles arrive by many routes: email, phone or letter. In SpiceQMS, you record them as findings.
Each finding passes through assessment, implementation and effectiveness check to closure.
This shows whether a correction was a one-off or whether a process in the newsroom needs to change.
Audits
Audits in the newsroom and the printing plant
You plan audits as system, process, product or compliance audits. For ISO 9001, you store audit questions for every chapter of the standard.
In the printing plant, process and product audits check whether colour, format and print run are right. In the newsroom, a process audit checks, for example, whether corrections are published as the statute provides.
A report item automatically becomes a finding, with its audit reference, type and status. Inspections, for example on occupational safety, run with reusable checklists. The path from finding to measure thus has no gaps.
ISO 27001 for digital operations
Websites, apps, subscription data and editorial systems make a media house vulnerable. SpiceQMS maps ISO 27001 with its chapters, in the same system as ISO 9001. You manage risks and risk assessments where processes and audits are kept as well. Audits to ISO 27001 run like any other audit, up to the effectiveness check of the measures.
- ISO 27001 and ISO 9001 in one system
- Risks and risk assessments
- System, process and product audits
- Measures through to the effectiveness check
What changes
Evidence that grows with the house
Statute, disclosure, audits and complaints are no longer kept in separate folders. Whoever asks gets the current status, not last year’s.
You choose the operation yourselves, in the Spice cloud or in your own data centre.
Directive (EU) 2022/2555, known as NIS2, does not generally count media companies among its sectors. For the data of readers and subscribers, the General Data Protection Regulation nevertheless requires appropriate technical and organisational measures. A management system to ISO 27001 helps you demonstrate them. With your own delivery service, it is worth checking whether the NISG 2026 covers it as a postal service.
Three products, one platform
What SpiceCRM and SpiceHCM add for media companies
SpiceCRM, SpiceHCM and SpiceQMS run on the same platform. One licence for More opens all three, and anyone working in several is only billed once.
SpiceQMS: quality with evidence
Documents, audits and findings run in one system through to the effectiveness check.
SpiceCRM: readers and advertising on one basis
With SpiceCRM, you put subscriptions, advertising sales and delivery on one data basis. In SpiceCRM, complaints become service tickets with a priority.
SpiceHCM: making skills visible
With SpiceHCM, you find specialists through a competence catalogue and position profiles. In SpiceHCM, you evidence competence and training as ISO 9001 requires, using the same personnel data.
Talk to us.
What are you planning, and what is missing today? We reply personally and tell you plainly whether Spice is the right fit.
- You tell us what you have in mind.
- We get back to you personally by email.
- If you like, we show you Spice in a demonstration.
Prefer to talk directly? office@spicecrm.com+43 (1) 89083610