Here you can read how Spice is evolving and what we are working on.
How Spice grows
New versions often mean work: tests, adjustments and training. Sometimes the update eats up the time the new features are meant to save.
We plan two releases a year, more when needed. Before you update, you can read what a release changes.
This is made possible by a structure in three layers: Core, Extension and Custom. Your customisations live in Extension and Custom, separate from the core. That way, they are preserved with every update. Many customisations are created as low-code packages. You define the data model, roles, interface and rules through configuration. What you have built keeps working after the release.
Your team sees what is coming and plans tests and training accordingly. That turns an update into a plannable step, not a risk.
In marketing automation, agents are to plan the next action for each lead. The agents personalise it and set its timing.
A short instruction is to produce text directly in the description field. No one has to start from a blank field any more.
Reply suggestions are to be based on the previous conversation history. Whoever replies does not have to read through the history again first.
Spice is to summarise past activities and suggest the most effective next step. This helps above all when a case changes hands.
Incoming messages are to be evaluated by intent and content. So you recognise sooner what a message is about.
Travel receipts are to be captured by text recognition and assigned to the expense report. This is to put an end to typing up receipts.
Each release is described in release notes. There you see which functions are added and what changes. With your own instance in the Spice Cloud, you get your own repository and your own release cycle. Then you decide when an update fits your operations. This helps when closings, audits or seasonal peaks cannot take a change.
Only the artificial intelligence service you connect. The agents work entirely within your permission structure.
With More, you get all functions. Our prices are clearly defined and known in advance.
Your own team, partner companies and programming tools with artificial intelligence.
What are you planning, and what is missing today? We reply personally and tell you plainly whether Spice is the right fit.
Prefer to talk directly? office@spicecrm.com+43 (1) 89083610